Frequent Asked Questions (FAQ)
Frequently Asked Questions -
Answers That You Seek For, Contact Us (Scroll to bottom) If You Can’t Find Your Answers.
1. How can you reactivate your account on our platform?
To reactivate your account, please follow the steps below:
- Go to www.everleafstore.com
- Click "my account"
- Click "forgot my password
- Enter your email
- Click Reset my password
- You’ll receive an email about your reset
2. Where do I apply the promo code in?
There is TWO methods - depends if you’ve selected “Go To Cart” or “Checkout” - guide below:
Method 1 - “Go To Cart” button
If you press “Go To Cart” & scroll down, you can find it here:
Method 2 - “Check Out” button
If you press “Check Out” you will find it in Step 2 (after entering your details) :
3. What payment methods are accepted?
Everleaf platform accepts credit cards, FPX online banking, kiple pay, alipay, Touch and Go, Boost and wechat pay.
4. Do you provide free-shipping?
Yes, Everleaf provides free-shipping for overall purchases above RM180.
5. Who can I contact if I've questions?
You may either chat with our customer service representative by clicking the chat-box at bottom right corner of our website or email to mailto:askus@everleafstore.com to reach out to our team and we will lend our helping hand in resolving your queries.
6. What happens if my desired vegetables are out of stock after placing an order and payment made?
Selections of vegetable replacement are subject to availability or to get a discount code arranged by our team to proceed or Refund process accordingly. *T&C Applies*
7. Which area does Everleaf cover for delivery?
Our delivery covers the entire Klang Valley area with free shipping with the purchase of RM180 and above. However, should the purchase are less than RM180, shipping fees are charged at RM12 per order.
8. Are Everleaf fresh produce and products organic?
Our products are vastly natural, chemical-free and organic. We strongly believe that making healthier food options accessible (as McDonalds) will bring forward a progressive change in eating habits. We loved to inspire our community to make healthier food choices based on food transparency & convenience. Our mission is to gradually increase varieties of yummy healthy natural food selection - with quality assurance, so you can shop with worry-free. On top of supporting local farms, we brought in overseas natural chemical free products to enhance your selection variety and choices.
9. Are fresh produce and products on Everleaf marketplace Halal?
Currently we do not offer Halal certified products. However, our products are pork-free and handled with utmost care - zero contamination or pollutants from our farms to your doorstep.
10. Can I change my order once I have confirmed the order?
For any additional or changes in ordered items, kindly contact the Everleaf team within 24 hours to check if changes can be made. After 24 hours from ordered time, kindly make a new order.
11. How can I solve my queries?
Kindly email to mailto:askus@everleafstore.com to reach out to our team and we will lend our helping hand in resolving your queries.
12. Is there a minimum order amount?
There is no minimum order, you can shop as low as only one item based on your needs.
13. How to check the status of my order?
You can login to your user ID and check order status in your Everleaf account.
14. If I am ordering in bulk of my business, can I have an invoice? Who should I contact?
Yes, you may email to mailto:accounts@everleafstore.com to request for an official invoice.
15. What if I am not around / running late when my delivery arrives?
Kindly contact us at askus@everleafstore.com to inform us accordingly. Or whatsapp/call us at +60124331023. Click here to WhatsApp us
16. How do I change my order’s quantity?
Click on the top right “shopping bag” button a.k.a your cart. Amend the quantity there for your respective selected items then press update, before you checkout.
17. What if an item received is not in good condition/damaged?
Kindly snap an image for verification proof and also the receipt of purchase to proceed for replacement or refund. *T&C Applies*
18. Can I visit Everleaf’s office to collect my items?
At present, we provide delivery services to your doorstep. Our mission is to provide reliable convenience and accessibility to you. Special arrangements can be made based on individual basis. Kindly contact us.
Everleaf Reward Point
Reward Points earned from your purchases/contributions will only be credited to your account after your order is completed or after contributions have been reviewed.
19. How can I earn Reward Points with purchases?
Everleaf’s Reward Points can be earned from purchases in https://everleafstore.com/. Every RM1 spent will be equal to 1 point. Reward Points earned from your purchases will automatically credit to your account after your order is completed.
20. How can I earn more Reward Points?
Everleaf offers multiple simple ways to earn Reward Points! Here’s how:
- By just signing up a new member account, you will be rewarded 100 Points.
- Sign up for the newsletter, be the first person to know about our promotions! You will be rewarded 50 Points.
- Drop us a Review of the products that you purchased and received; you will be rewarded 20 Points!
- Share your good experience to your friends via email, you will be rewarded 100 Points per contact!
- Share your purchases with us to your friend via Facebook or any social media platforms, you will be rewarded 20 Points per contact!
- Give our Facebook page a LIKE! https://www.facebook.com/everleafstoremy , 20 Points will be rewarded!
- It’s your birthday! Who doesn’t love gifts? 1000 Points just for you!
21. How can I spend the points?
You can use the reward points in your account to offset the total price during checkout as discount. 100 points will entitle you to a RM1 discount. On the Checkout page, simply scroll down to the “Apply Discount Code” section, you may choose how many points to spend for a discount.
22. How do I check my reward points balance?
To view your full history of Points balance and spending, you can access the “My Points and Rewards” page.
To access the “My Points and Rewards” page, select the MENU button on top right of the homepage > select Account > select My Account > select My Points and Rewards.
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Email us: mailto:askus@everleafstore.com